Shipping policy

Shipping Details

Orders are shipped Monday through Friday. Orders placed on Holiday Schedule Closing will be processed for fulfillment the following business day.

For most items, we will ship within 48 business hours of receiving your order, depending on order volume. If an item on your order is out-of-stock, we will hold your entire order until all of it can ship. If you need one or more items immediately, please contact our Customer Care team at contactus@nourishusnaturals.com or by phoning (866) 252-9639.

Drum Orders

Large bulk orders have an estimated lead-time of 8 to 12 weeks, however lead time varies according to quantity. All sales are final and non-returnable. Please contact customer service for further information.

Guaranteed Shipping Times

UPS guarantees shipping times when you select one of the following service options. Remember that your order may not ship out the same day it was placed. To figure total delivery time, include both processing time and shipping time.

UPS Domestic Delivery Schedule

U.S. Ground Map Results are provided as a courtesy and may change without notice. When selecting your shipping method, the map below illustrates business days in ground transit from PORTLAND, OR 97210, as of July 2024.

NOTE: Products are sold FOB Portland, OR 97210.

UPS does not count the day the package is shipped out or weekends as a shipping day. UPS shipping times are provided for your information only and are subject to change by UPS without notice on this website.

Service	Shipping Time	Guaranteed*
Next Day Air	1 Business Day	Yes
2-Day	2 Business Days	No
3-Day	3 Business Days	No
Ground	3-6 Business Days	No

While UPS guarantees delivery times currently only for Next Day Air, once your order has left the building, we no longer have control. While we will help you as best we can to keep your order moving to the right place, we are not responsible for shipping delays and cannot credit for shipping expenses unless we are at fault.

UPS Worldwide Delivery Schedule

International customers are responsible for all taxes, duties, and customs fees. Product regulations upon delivery.

UPS International Shipping Destinations:

Australia	Finland	Latvia	Romania
Austria	France	Lithuania	Singapore
Belgium	Germany	Luxembourg	Slovakia
Bulgaria	Greece	Malta	Slovenia
Canada	Hungary	Netherlands	Spain
Croatia	Iceland	New Zealand	Sweden
Czech Republic	Ireland	Poland	United Kingdom
Denmark	Italy	Portugal	United States
Estonia	Japan	Republic of Cyprus

Domestic & International Shipping Options

It's too Hot. It's too Cold.

If you are shipping to a hot climate or during the peak summer months, be aware that your natural and organic products can be affected at temperatures above 85°F (29°C). If your product contains coconut oil or other ingredients with a low melting point, you may notice separation and melting at temperatures as low as 76°F (24°C). Cold snaps with freezing temperatures can also impact your products. Please refer to our Care and Handling Guidelines for more information.

It is the customer's responsibility to choose an appropriate shipping and handling method during hot or cold weather. This may include using a temperature-controlled service or an overnight option. Temperature-controlled trucking can add up to four weeks to your shipping time due to logistics and available space. Freeze protection services, also known as "Protect from Freeze" (PFF), are offered by some Less-than-Truckload (LTL) carriers to prevent damage to products from low temperatures. These services are often used for temperature-sensitive items.

Another solution is to stock up on essential items before seasonal extremes. Ordering additional items to maintain stock during the summer and winter months in your temperature-controlled facility or storage can be helpful during unforeseen circumstances. NourishUs Naturals is not liable for handling, transit times, weather conditions, or other extremes once the product has left our facilities.

Our Default Shipper is UPS

Our default shipper is UPS (certain restrictions apply) for continental domestic, and international shipments, including to Canada, Europe, and Asia. UPS will not deliver to a P.O. Box. Our online shopping cart automatically calculates package weight and estimates shipping costs based on the items you select.

Freight Options

For orders weighing more than 250 pounds, we may ship by a freight carrier. We will call or email you to notify you of the cost prior to shipping your order.

International Shipping Details

It is your responsibility to request submission of any international documentation. We will assist you as we can with product documentation, such as Certificates of Analysis (no charge), Certificates of Manufacturing ($50), Certificates of Origin, and Certificates of Free Sale (fees vary by country and product). Please note that we cannot guarantee customs clearance and are not responsible for packages that are delayed, held, rejected, or destroyed by customs authorities. All import duties, taxes, and fees are the customer’s responsibility, and it is the customer’s responsibility to ensure the products ordered are permitted for import and comply with local regulations.

Shipping to the North Americas

If you are shipping to Canada, you have got an extra step to complete if you plan to sell your products there, Canada requires documentation for each product you bring into the country to sell online or in stores. Therefore, you will need to fill out the Cosmetic Notification Form; to submit to Health Canada; for each product you intend to sell, listing each ingredient as it appears on our website. Products intended for your personal use do not require the Cosmetic Notification Form.

If you are shipping to Mexico, you have got an extra step to complete if you plan to sell your products there, Mexico does not require registration for cosmetics, but distributors need to comply with COFEPRIS requirements. NourishUs Naturals can help you with any of your compliance documentation.

Upon request for both Canada and Mexico, NourishUs Naturals will fill out the required USMCA forms for your broker.

Troubleshooting Shipping Issues

If NourishUs Naturals has made a shipping error, we will re-ship to you as quickly as we can.

Address Issues

We know mistakes can happen. If you have entered an incorrect address, please let us know as quickly as you can. In some cases, we can update the address prior to your shipment going out. If your order has already shipped, we can help you reroute your packages, but you are responsible for any additional shipping or address correction fees charged by UPS.

Refuse Shipment

If you refuse your shipment and the order is returned to us, it is considered a non-authorized return, and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at contactus@nourishusnaturals.com or (866) 252-9639.

Won't be Home for your Order?

Consider having your order delivered to a nearby UPS store. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecure area.

Damaged, Missing or Lost in Transit Items

While we pack your orders with extreme care, the shipping carrier can sometimes damage orders. Inspect all packages at the time of acceptance and carefully verify the extent of damage, if any, in the presence of the driver. Please keep all packing materials and boxes intact, then notify NourishUs Naturals to start a claim. Please take photos of the damage and email them to contactus@nourishusnaturals.com. We will gladly take care of the claim for you, if the order was shipped using our carrier account. If the shipment was processed using your own carrier account, please contact the carrier directly to file a claim.

If the driver is already gone, please still follow the steps above. It is particularly important to take photos of all products in the original packing boxes. Please keep everything together, as NourishUs Naturals will need to contact the shipping carrier to inspect the damage or loss in order to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by NourishUs Naturals or a claim number has been issued to us by the carrier.

You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due to the fact that the claim will not be able to be verified.

Lost packages must be traced by the carrier and can take up to 30 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment.

NourishUs Naturals Shipping Address

If you have been asked to ship something to your NourishUs Naturals contact, or are arranging your own shipping, please note our address is:

USPS Mailing Address:

2245 NW Nicolai St. Portland, OR 97210

Manufacturing & Freight Carrier Address:

2211 NW Nicolai St. Portland, OR 97210

Will Call

Our customer pick up hours are Monday-Thursday, 8am-2pm and pick up is by appointment only.